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How to restrict agents assiging ticket to particular group

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Posted Apr 12, 2022

How to restrict agents assiging ticket to particular group


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Any update on above request?

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Chandra Robrock

Most Helpful - 2021Community Moderator

Hey Vamshi R - Have you checked out Zendesk's Assignment Control app? I've used it for a few of our workflows to hide/restrict specific groups for a subset of agents and it's been really helpful thus far. More info: https://www.zendesk.com/marketplace/apps/support/223590/assignment-control/

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