Firewall / Pop Up Blocker - Live chat button


  • Jason Schaeffer
    Zendesk Customer Care
    Hi Peter, 

    Based on the issue being isolated to the users Laptop. I would first have them try from an Incognito window to see if it was just an issue with their browser or they do in fact have a pop up blocker or a firewall in use that is suppressing this. In addition please make sure the customer is meeting the minimum visitor requirements that are outlined below:

    Zendesk Chat System Requirements. 


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