Tagging based on Satisfaction comments

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1 Comments

  • Dave Dyson
    Zendesk Community Manager
    Hi Charity,
     
    I think you might be able to achieve this in Explore, but not via Trigger and tags. Instead, I'd try creating a Standard Calculated Metric, using the Support Tickets dataset, which contains the Satisfaction comment as an attribute, and then using the CONTAINS text function to search for those keywords in the satisfaction comment – here are some resources to get you started:
     
    Hope that helps!
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