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Unmerging users
Answered
Posted Apr 15, 2022
According to our experience, one cannot be 100% careful all the time, so it's highly likely that one day one may merge two different end users accidentally. But for now, unfortunately there's no way to fix it. We hope there can be a feature on this soon! Thx!
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Lou
You can always remove the email address and create a new user with it, but you won't be able to change the requester on the tickets from the merge. They'll stay with the "merged" requester.
This is a great example of why you have to be careful when setting up permissions for different roles. We had a problem with an agent deleting an org or 2. We could easily recreate the org, but the old tickets were no longer associated to it, so we took that permission away from agents (our instance is VERY org based).
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