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Product Feedback: Suspended tickets View
Posted Apr 19, 2022
It would be great to have the possibility to add email addresses or domains to the allow and block list directly from the suspended ticket view.
There are several types of reasons a ticket is held back and depending of the nature, often you want put the sender email address or domain either on the allow or block list.
To date in order to do so we have to manually copy the senders email address out of the suspended ticket, switch over to admin center and paste it into the respective list.
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4 comments
Glennie T. Sørensen
That would make my day to day task working with Suspended Tickets more efficient.
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Cheng-Chung Wu
Same here - please let us know if this feature is in the roadmap
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Jim Goss
Same here. We have automation from other systems that we need to create tickets. We now have to go in and filter through the Suspended tickets to find these legitimate tickets and recover them. We should have an option to whitelist addresses to let create tickets.
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Benjamin Kirsch
Hi all, thanks for providing the feedback around adding more functionality around adding email addresses/domains to the allowlist and blocklist; specifically within the Suspended Tickets view. Although we don't have this on our roadmap at the moment, we'll continue to monitor this thread and feedback so please continue to share or upvote this thread. Thank you!
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