In the old screen, the email address of the user is shown in full, including the domain name.
The new Agent Workspace requires additional clicks to display this information, then come back to the previous screen.
The email domain is often critical in understanding who the user is (i.e. what company they work for.)
Often corporate email addresses can be long and the new approach makes it too cumbersome to view. Besides, there's plenty of white real-estate for this information to be displayed.
Please bring it back!
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