Create Salesforce Task from Zendesk Ticket


  • Dave Dyson
    HI Bryan, 
    I'm not aware of a built-in way to do this, but you might be able to accomplish it with a Zendesk webhook and the Salesforce API: Creating webhooks in Admin Center and Task | SOAP API Developer Guide
  • diana iliev

    Bryan, hello. This is Diana from ZigiWave. I hope you've managed to resolve your use case so far. I see some pretty useful suggestions in the comments below. I'd simply want to add another possible solution. It's a 3rd party one, called ZigiOps. It can help you connect the two and configure the integration the way you need to (via advanced customization options) - have SF task to Zendesk ticket. It can help you sync the two and keep the up-to-date in real-time. 

    Best Regards.

  • Dhiren Notani

    Hi Bryan Collins,

    Thanks for posting your question!

    I would like to propose a completely decentralized integration solution which is Exalate.

    You can sync Zendesk tickets with SF cases bidirectionally anf even sync statuses and map them 1-to-1 between these 2 systems.

    Can you specify your use-case and what exactly are you looking to sync so that I can help you better here?

    Thanks, Dhiren


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