Recent searches


No recent searches

Create Salesforce Task from Zendesk Ticket

Answered


Posted Apr 19, 2022

Is it possible to automatically create a Salesforce Task on an account from a Zendesk ticket? And when that task is marked complete the ticket is marked closed as well?


0

3

3 comments

HI Bryan, 
 
I'm not aware of a built-in way to do this, but you might be able to accomplish it with a Zendesk webhook and the Salesforce API: Creating webhooks in Admin Center and Task | SOAP API Developer Guide

1


Bryan, hello. This is Diana from ZigiWave. I hope you've managed to resolve your use case so far. I see some pretty useful suggestions in the comments below. I'd simply want to add another possible solution. It's a 3rd party one, called ZigiOps. It can help you connect the two and configure the integration the way you need to (via advanced customization options) - have SF task to Zendesk ticket. It can help you sync the two and keep the up-to-date in real-time. 

Best Regards.

0


Hi Bryan Collins,

Thanks for posting your question!

I would like to propose a completely decentralized integration solution which is Exalate.

You can sync Zendesk tickets with SF cases bidirectionally anf even sync statuses and map them 1-to-1 between these 2 systems.

Can you specify your use-case and what exactly are you looking to sync so that I can help you better here?

Thanks, Dhiren

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post