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CC / Followers Tags not adding into the ticket

Ramarajan T
Refer the below ticket id

 

Your request (#10262323) has been updated. To add additional comments, reply to this email.

 

 

Jeffrey Reville (Zendesk Support)

Apr 21, 2022, 10:56 AM CDT

Hi Ramarajan,

Thank you for patiently waiting, I have received an update from one of our engineers we have tried our very best to achieve your desired workflow but this is something that we were not able to do so. 

I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
 
In addition, I encourage you to create a new post in the General Product Feedback topic [https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-] in our community to engage with other users who have similar needs and discuss possible workarounds.
 

 

2 Comments

  • Dave Dyson
    Hi Ramarjan - 
     
    You've posted to the right place, but it's most helpful if you can articulate your use case here, using this template: Product Feedback Post Template
     
    That way, other users are able to see what you're requesting, and can upvote and add their own uses cases as comments, so that our Product team can better understand how important this is to the community as a whole. Sorry for any misunderstanding!
    0
  • Ramarajan T

    Feature Request Summary: 

    CC / Followers Tags should be captured into the ticket

    Description/Use Cases:

    We are trying to prfioritize and create the triggers based on the CC / Followers Tags.

    Business impact of limitation or missing feature:

    To improve better experience for premium customers and reduce the escalation for Top most premium customers

     

    0

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