Click tab to copy ticket IDAnswered
Feature Request Summary:
Allow users to click the Ticket ID tab (button) to copy the ticket number.
At the top of each ticket there are three buttons (Organization, user (email), and Ticket ID), and up until just recently it was possible to click the Ticket ID button to copy the ticket ID to the clipboard. This is no longer possible, and some of our agents are annoyed that a convenient feature they were used to has been removed.
Business impact of limitation or missing feature:
The removal of this feature is an inconvenience to agents who used it as part of their regular workflow (but it's not critical to our business as a whole).
Other necessary information or resources:
This appears to have been a temporary issue, and it's now working again. :)
I did not know that this "feature" existed but now that I do, I want it! For me clicking the ticket# from the tab does not copy it, so how did you get it to work? Is there a setting for it?
Is the one click copy feature available in Agent Workspace or the previous UI?
My apologies. It appears that I misunderstood the error report from the agent. After highlighting the button, it's still required to press Ctrl+C to copy the number. Apparently, for a while it did not work, but then the functionality returned.
For us it would be nice too, if we can copy the ticket id with one klick
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