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Click tab to copy ticket ID
Posted Apr 22, 2022
Feature Request Summary:
Allow users to click the Ticket ID tab (button) to copy the ticket number.
Description/Use Cases:
At the top of each ticket there are three buttons (Organization, user (email), and Ticket ID), and up until just recently it was possible to click the Ticket ID button to copy the ticket ID to the clipboard. This is no longer possible, and some of our agents are annoyed that a convenient feature they were used to has been removed.
This button:
Business impact of limitation or missing feature:
The removal of this feature is an inconvenience to agents who used it as part of their regular workflow (but it's not critical to our business as a whole).
Other necessary information or resources:
7
9 comments
Official
Samir Shah
Hello all,
Thank you for sharing your feedback! We don't have this planned in our near-term roadmap, but I have noted this as an enhancement.
In the meantime, we will explore this feature request, and if it's something we add to our backlog, I'll post an update in this thread. Thanks!
0
Nils Odlund
This appears to have been a temporary issue, and it's now working again. :)
0
Firstbeat Technologies Oy
I did not know that this "feature" existed but now that I do, I want it! For me clicking the ticket# from the tab does not copy it, so how did you get it to work? Is there a setting for it?
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Sydney Neubauer
Is the one click copy feature available in Agent Workspace or the previous UI?
1
Nils Odlund
My apologies. It appears that I misunderstood the error report from the agent. After highlighting the button, it's still required to press Ctrl+C to copy the number. Apparently, for a while it did not work, but then the functionality returned.
0
Meike Kipphan
For us it would be nice too, if we can copy the ticket id with one klick
0
Alexander Puchkov
Hello, it would be even better to implement copy functionality like in the YouTrack:
- If you press CTRL+C anywhere on the page (even without selecting anything) it copies the ticket number as a link to the clipboard.
- If you press CTRL+SHIFT+ALT+C anywhere on the page (even without selecting anything) it copies the ticket number as a link plus a ticket description.
This is very handy for sharing a ticket with colleagues in teams / outlook / miro.
0
Kristoffer Førde Aarskog
This is also a feature we would like back. My agents are requesting this. An update on this ticket would be nice, since the last official answer was back in April 2024.
0
Zeshan Hamid
Tired of the hassle of copying Zendesk Ticket IDs or URLs? We’ve got you covered! Our Copy to Clipboard app makes it quick and easy for agents to copy ticket details with just one click.
Why You Need It:
Manually copying Ticket IDs or URLs takes multiple steps, slowing down your agents. With this app, it’s a single click—saving time, improving efficiency, and reducing average handling times. Faster workflows mean lower operational costs!
Key Features:
Best of all, it’s completely free!
Download the Copy to Clipboard app today from the Zendesk Marketplace and give your agents a faster, smoother way to work!
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