I'm looking for a way of setting up the search functionality in my helpdesk to match on sections more frequently/with more "weight" than just articles.
From my reading on guide, I understand that relevance scores are used to determine what's shown.
I'd like to understand if there's a way to update this. Our end users will typically want to view groups of articles in a section pertaining to a single idea and not necessarily just a single article.
Unfortunately, even if you search for the term and view results you can't filter on applicable sections, see my related question on filtering by section here.
Is there another way to do this? It seems like a pretty standard knowledge base user experience.
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