User list removed in agent workspace
Hello,
So for some reason that I do not get the user list is removed after you enable agent workspace. Instead one has the customer list page, which is a list dedicated to endusers.
Why did you remove the previous complete list? And why does this page does not even have a button or link to create a new user? Instead it has links for bulk im- and export only.
Yes, you can use the "+ Add" at the top of each page but why? Would you go to the trigger page and not find a "Add new trigger" on the page? And search it in the tab pane, where you handle tickets. In a submenu of the button that you use to create a new ticket? Would you go to the list of extensions and then searching the function to add a new extension in the ticket tabs pane?
Every other topic has their own intuitive GUI. Trigger, form fields, dynamic content and everything else. Only users are abandoned. Why? Especially when you had a good GUI for that pre agent workspace.
Thank you!
Sebastian
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Official comment
Hi Sebastian,
Thanks so much for your feedback! To answer some of your questions -
Why did you remove the previous complete list?
We decided to split the "all users" list into "Customers (or end users)" and "Team Members (or agents)". The Customers page is visible in the Support Agent Workspace, while the Team Members page is visible in the Admin Centre now (Admin Centre > People > Team Members). I'm keen to understand whether this impacts your workflow of interacting with users & how you interact with them. Please let me know if you'd be keen to have a chat and I can reach out to you via email.And why does this page does not even have a button or link to create a new user?
We definitely recognise this as a gap on the current page and are currently working on introducing this back to the page. Both the 'Customers' and 'Organizations' pages will have an "Add customer" and "Add organization" button very soon.Thanks again for your feedback,
Pari -
Hello Pari,
Glad you will add the buttons back. This will probably save you some future customers support questions. Besides that I don't have a problem with the split you did.
Thank you!
Sebastian
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