Hi Sebastian,

Thanks so much for your feedback! To answer some of your questions -

Why did you remove the previous complete list?
We decided to split the "all users" list into "Customers (or end users)" and "Team Members (or agents)". The Customers page is visible in the Support Agent Workspace, while the Team Members page is visible in the Admin Centre now (Admin Centre > People > Team Members). I'm keen to understand whether this impacts your workflow of interacting with users & how you interact with them. Please let me know if you'd be keen to have a chat and I can reach out to you via email.

And why does this page does not even have a button or link to create a new user?
We definitely recognise this as a gap on the current page and are currently working on introducing this back to the page. Both the 'Customers' and 'Organizations' pages will have an "Add customer" and "Add organization" button very soon.

Thanks again for your feedback,
Pari