Notification of Suspended User
Hi team! Our organization is interested in a way to notify agents within a ticket if the requester has become suspended during the lifespan of that ticket.
For context, our team uses Okta to import users into Zendesk, and when they leave our organization, they are deactivated in Okta, and therefore become suspended in Zendesk. It's not always clear to our agents when this happens though, and they may try reaching out to these users for a week or two before closing the ticket or asking about the user and discovering they have left.
It would be great to have an internal note notification that says something to the effect of "the user account of this requester has become suspended, please confirm their status before your next response". This would prevent my agents from wasting their time responding to someone who no longer works for us. :)
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