Add option for admin to place a banner in agent interface

3 Comments

  • Lou
    Community Moderator

    That would be nice. Similar to that is the Notification functionality. Do you use that? We use it a lot.

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  • Sydney Neubauer

    Lou is that an app you use? I don't see that option out of the box

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  • Lou
    Community Moderator

    Sydney Neubauer

    My apologies. I should have looked into it more. It is an app.

    https://www.zendesk.com/marketplace/apps/support/52161/notification-app/

    Very useful for communicating. You can send the notification to specific groups or everyone. You can also restrict who can send notifications. The only down side is if an agent isn't logged in, they won't see it.

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