Add option for admin to place a banner in agent interface

6 Comments

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    That would be nice. Similar to that is the Notification functionality. Do you use that? We use it a lot.

    0
  • Sydney Neubauer

    Lou is that an app you use? I don't see that option out of the box

    0
  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Sydney Neubauer

    My apologies. I should have looked into it more. It is an app.

    https://www.zendesk.com/marketplace/apps/support/52161/notification-app/

    Very useful for communicating. You can send the notification to specific groups or everyone. You can also restrict who can send notifications. The only down side is if an agent isn't logged in, they won't see it.

    2
  • mfg

    this banner method would be helpful to add a reminder to always verify end user's organization membership before sharing org data - preventing data leak / breaches

    0
  • Anthony Checkas

    This would also be useful as a way to provide less-intrusive conditional notifications for tickets. Modals are painful to users, forcing the sidebar open can also be pretty distracting, and not be able to use color for the icons in the topbar and text editor apps makes it hard to draw attention to changes in them.

    2
  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    Looks like there's some discussion and requirements gathering in this post: https://support.zendesk.com/hc/en/community/posts/4409217010074-Feature-Request-Add-a-notification-banner-to-Help-Center?page=2

    0

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