Add Hubspot tracking code to Zendesk Guide

Answered

4 Comments

  • Dane
    Zendesk Engineering
    Hi Kimber,
     
    Regarding this kind of concern, we can't recommend or guide you on what will be the best option as Hubspot tracking code is out of our scope. However, I took the liberty of checking their resources and they have recommended to put it in all pages of websites outside Hubspot. I can't be so sure that it will be the best option as it's a third party product in question.
     
    Thank you for understanding.
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  • Tylon Yu

    Hi Zendesk Team,

     

    I have the same question on this. I know Zendesk has already integrated with Hubspot as shown in the article below.

    Setting up the Zendesk Support for HubSpot integration – Zendesk help

    However, I guess it allows only connection between Zendesk Support and Hubspot. I'm wondering if is it possible to integrate Zendesk Guide and Hubspot as well. Or Does Zendesk have the plan to expand the integration features with Hubspot? 

    Best regards,

     

     

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  • Ludwig Parma
    Hey yty0818,
     
    Currently, we have Hubspot integration for Support and Sell.

    I'd recommend that you start a post about your use-case in our Feedback - Platform: Apps & Integrations using the Product Feedback Post Template. Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning.
     
    1
  • Tylon Yu

    Thank you Ludwig. I will.

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