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Visual notification for the View (+1 tickets in the view)
Planned
Posted May 11, 2022
Hello
It would be great if Agent could have a visual notification when a new ticket is in a view.
For exemple, the number of tickets would be cercled red, and when I click on the view, it disappears as I "read" the notification.
What do you think ?
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1 comment
Official
Salvador Vazquez
Hey Lotfi, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
As a side note, this may or may not be a feature in Views but this is an important use case we are looking into.
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