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hyperlinking placeholders



Posted May 16, 2022

We'd like to be able to hyperlink text in a Macro using our ticket satisfaction survey URL placeholder: {{satisfaction.url}} 

This worked up until January 2022, but no longer works as the link it generates breaks.


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6 comments

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Scott Allison

Zendesk Product Manager

Try using this instead:

 {{satisfaction.rating_url}}

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Yes, Scott - that is what we are doing currently.  But previously we were able to use the placeholder  {{satisfaction.rating_url}} to hyperlink text such as 'To give us a quick thumbs up/down or to leave feedback, please click *here*'.

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Scott Allison

Zendesk Product Manager

Sorry, I'm not understanding the problem. Can you explain it again?

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Like this 😊

Doing this worked before mid-January 2022 when I raised a ticket with Zendesk Support.  Your Agents have said they are not sure why it no longer works and have suggested some workarounds, but I think it looks a lot cleaner as per above image, rather than a long string of text.

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Scott Allison

Zendesk Product Manager

Thanks for clarifying and adding the screenshot! Super helpful. We're investigating and will update this thread when we have some news to share.

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Hi there, just checking if there has been an update on this? Thank you! 

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