Search results for user-specific queries should default to "users" tab instead of "tickets"

4 Comments

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing this feedback with us, Collin! If other users are interested in this or similar functionality, please up-vote Collin's request. If you have additional details to share about why this is needed, please share your thoughts in the comments below. 

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  • James Hanley
    Zendesk Product Manager

    Hey Colin,

    James here from the Zendesk Product team.

    If you're searching for end users, you can now do most of this directly in the new Customers page, accessible in the left hand nav directly beneath the Views icon. The new page is currently being rolled out to all accounts.

    Hope this helps.

    James

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  • Collin Cunninghame

    Hi James, good to know. My use case is related to agent management. For example, if I need to update a property on multiple agents, my workflow is to go down the list, searching the email address with role:agent in order to find their profile. (This is assuming the property can't be updated on a CSV bulk upload, which it usually can't -- alias, signature, and group assignments are most common.)

    Currently the in-between state of the Team Members page in the admin center makes any mass agent management pretty tedious, but the properties above can't be updated in the admin center either.

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  • James Hanley
    Zendesk Product Manager

    Thanks Collin, this is fantastic feedback thank you.

    I've forward your comment to our Staff Management product team for their review.

    James.

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