Enable WYSIWYG formatting & HTML link pasting for messages


  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing that feedback Simon. 

  • Angela Kim

    This would be a great benefit and win to have the ability to insert links and hyperlinks in Messaging since it already exists as a feature in Support and Live chat. 

    We have to manually restrategize all our 1000+ macros since hyperlinks are supported in Support and Chat but not not Messaging. 

    It is both a poor agent and end user experience as links appear in long form and makes it very clunky especially if they are inserted within the body of a macro


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