Feedback on the new feature for retaining the background colour of copied text

Completed

3 Comments

  • Official comment
    Amisha Sharma
    Zendesk Product Manager

    Hello All,

    We have released a fix for the issue you were experiencing with the color text and background color text feature release. We now no longer retain colors on copying & pasting text.

    If you would like to use this feature but were unable to because of the regression, you can now enable it again in your settings. Thank you! Please let us know if you have additional feedback. 

  • Amisha Sharma
    Zendesk Product Manager

    Hello Katie - Thank you for providing feedback. We appreciate having a deeper understanding of your workflow and how this feature is impacting your productivity.

    This feature is behind a setting in the admin center and you can choose to disable it.

    Please go to admin center, and then "Settings" under "Objects and rules". You'll see "Turn on color text". If you choose to disable this setting, you will not see an option to change the color of the text and add background color to a text in the text formatting toolbar. Additionally, text colors and background colors will not be retained on copy-paste.

    Hope this is helpful! Please let us know if you have any questions.

    1
  • Katie

    Hi Amisha, thank you so much for your reply! We have now disabled that setting and text is now pasting in without the background colour.

    1

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