Can messaging web widget send the message from customer by api?

1 Comments

  • Dainne Lucena
    Zendesk Customer Care

    Hi Pakpoom DMIT!

    Since you are referring to Zendesk Messaging, this means you would be using the Agent Workspace along with it. In the Agent Workspace, there is a User Profile tab that would show the pages that the end-user is on, and even before. These are clickable so if you click on it, it will open tab and load the page where the end-user is. 

     
    More information about the Workspace page can be found here

    Hope this helps!

    0

Please sign in to leave a comment.

Powered by Zendesk