Agent Workspace: view conversation permissions for Light Agents


  • Trudy Slaght

    We utilize light agents specifically with our engineering team as in the example given here. Being able to view all the details of a ticket when reviewing it is necessary - while we typically have moved to email by the time most of the relevant details are present, it doesn't make a lot of sense that light agents wouldn't be able to see those things when they are notified of internal notes on a ticket when they're added as a CC.

    I would agree with this being functionality that would be expected to be present.


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