Migrating from JIRA Cloud to server, how will Zendesk data migrated?

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1 Comments

  • Fellipe M.
    Zendesk Customer Care
    Hi Swati,
     
    Although this article mentions when moving from Jira Server to Jira Cloud, the information is still similar to your case. You will need to contact Zendesk Support to request the transfer of your links to the new integration by providing the following information:
     
    • Old Jira Server instance base URL
    • New Jira Cloud instance base URL
    • Zendesk subdomain
    • Confirmation that all Jira issue IDs and issue keys remain the same
     
    Before migrating, I also recommend you check the Jira Server-specific instructions on this article.
     
    I hope it helps. Please feel free to contact the Support team if you have more specific questions.
     
    Best,
    1

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