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Instagram Reels

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Mohamed Hosny

Posted Jun 07, 2022

We are looking for integration to convert replies to Instagram and Facebook reels into tickets is that available? 

If not, when it will be available as Reels are becoming very important.

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    Christine

    Zendesk Engineering

    Hey Mohamed,

    Facebook and IG Reels integration is not on the product roadmap because Reels is not available via the Facebook and Instagram API at this time.

    Our Product Managers are constantly reviewing feedback posted here in our community forum and hopefully, this is something that can be added in the future once Reels via Facebook and Instagram API becomes available. Thanks for understanding!

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