Feature: Ability to add "Sections" to ticket forms in Help Center portal
Feature Request Summary:
Ability to customize the layout of Help Center ticket Forms, by where (at a minimum) Section Titles can be applied.
Description/Use Cases:
When building a Form (that will be visible in the Help Center), it would be nice to be able to add Section Titles, and potentially add spacing between sections. As an example, I built a "New Hire" Form (as well as a full background process) for my Human Resources team, in order for them to start the process of onboarding new employees. The various Fields applied to the Form are not all for the same team, and can look a bit cumbersome when viewing within the portal (i.e. one option after the next). Having a way to "sectional-ize" the various Fields would allow them to better understand who the data they are supplying is for, and can make for a cleaner looking Form.
Business impact of limitation or missing feature:
This is a general Feature Enhancement request, and does not cause any real business impact; More of a "let's enhance the customer perception".
Other necessary information or resources:
None from my side, but let me know if there is anything else you need from me on this.
-
You can do this (unsupported by ZD) with all kinds of fancy jquery scripts, but it would be nice to have something that didn't require a lot of technical expertise to set up. Some other things we do that would nice to have in some sort of form maker UI:
1. conditional above and below description text per field.
2. font/color/size for titles and descriptions per field.
3. showing descriptions based on what drop down is selected. For example, select "priority 1" and a description of that priority appears below the field.4. More control over attachment areas, how they look, and what text they show.
Please sign in to leave a comment.
1 Comments