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Agent Workspace: Macro Apply Button Placement



Posted Jun 15, 2022

Hi!

We want to open a feature request to change the apply macros button to the middle instead of the corner of the page. As it used to be before Agent Workspace Migration. 

Thanks!
Garegin


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JJ Miclat

Zendesk Product Manager

Hey Garegin Asatryan!

Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons:

  • This enables us (from a design & implementation perspective) to enable agents to resize the width of their ticket fields panel so that they could see more ticket fields in view, whenever needed.
  • In the near-future, this will enable us (again from a design & implementation perspective) to provide admins full layout customization of the Zendesk ticket interface.

Cheers,
JJ

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Are there any updates on this ‘full layout customization’ thing?

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