Agent Workspace: Macro Apply Button Placement


  • JJ Miclat
    Zendesk Product Manager

    Hey Garegin Asatryan!

    Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons:

    • This enables us (from a design & implementation perspective) to enable agents to resize the width of their ticket fields panel so that they could see more ticket fields in view, whenever needed.
    • In the near-future, this will enable us (again from a design & implementation perspective) to provide admins full layout customization of the Zendesk ticket interface.



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