changes to views sorting capabilities and pagination (URGENT)

Not Planned

Posted Jun 20, 2022

Hi all,

Can you please revert the latest update for removing the filter for Subject and Submitter.

This latest update has negatively impacted our daily workflow, increasing to a potential few hours per day, which is very costly.

Orginal account post - https://support.zendesk.com/hc/en-us/articles/4420490020890

Updated accountment https://support.zendesk.com/hc/en-us/articles/4615306914458?page=1#comment_4697020649882

As you can clearly see from all of the posts on the articles, this update was seen as a negative 'update' which will affect your customers, and their customers.

It might be easier for your Development team to code, but this has had a huge impact on the product service.

I expect a reply with the next steps on removing these updates from our account at your earliest.

5 comments

Date

Official

Salvador Vazquez

Zendesk Product Manager

Mar 19, 2024

Hey Brett, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

We wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.

In 2024 we are looking to make changes to search and find tickets within a view.

At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.