changes to views sorting capabilities and pagination (URGENT)
Hi all,
Can you please revert the latest update for removing the filter for Subject and Submitter.
This latest update has negatively impacted our daily workflow, increasing to a potential few hours per day, which is very costly.
Orginal account post - https://support.zendesk.com/hc/en-us/articles/4420490020890
Updated accountment https://support.zendesk.com/hc/en-us/articles/4615306914458?page=1#comment_4697020649882
As you can clearly see from all of the posts on the articles, this update was seen as a negative 'update' which will affect your customers, and their customers.
It might be easier for your Development team to code, but this has had a huge impact on the product service.
I expect a reply with the next steps on removing these updates from our account at your earliest.
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Bumping thread for awareness.
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Can we get an official response on this issue raised?
Considering the feedback provided by your customers, this update has impacted negatively on the service/product.
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I have also noticed the priority is still set to 'Normal'?
Surely if this impacts your customers, and sub-customers this would be set to at least 'High' if not border line 'Urgent'
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Hi Brett, I've added some additional clarification in the original announcement here.
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