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As a user I'd want to merge tickets by just selecting the tickets I want



Posted Jun 20, 2022

Today, I have to select all but one ticket, remember the ID of the last ticket I want to merge, press edit tickets > merge into another ticket, type in the ID of the last one, and select merge.

Instead of just selecting the tickets I want merged and selecting merge.

I am fuming about this design choice.

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This post has been edited by the Zendesk Community Team to remove inappropriate language


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1 comment

Hi Shahab -

I hear that you're extremely frustrated with the current design of our ticket merge functionality. Your feedback is important and welcome here, but we must ask that you express your feedback in keeping with our Zendesk Community Code of Conduct

Thanks for your understanding, and for your feedback.

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