I have a simple view looking at
Category is Support, Status is not solved, Status is not closed
Hours since Open Calendar hours greater then 720 hours.
Tickets can meet any of these conditions to appear in the view:
Status is new, open, pending, on hold;
I find however that there are tickets not showing up in the view that fit the requirements. What am I missing?
I did some more research and found there is a difference between created date and open date. can someone tell me the difference between hours since open and hours since created?
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