Hello, 

we already have customer with the habit to call us on whatsapp. Using Zendesk, I was aiming to redirect text messages into a ticket. 

However, the fact this will block the possibility to receive calls is bloking me on implementing this feature. 

This means that everytime a customer contacts us with a zendesk message, we will need to manually enter the message into zendesk and follow up by e-mail. 

It is a real shame. 

Does other people have the same scenario?