we already have customer with the habit to call us on whatsapp. Using Zendesk, I was aiming to redirect text messages into a ticket.
However, the fact this will block the possibility to receive calls is bloking me on implementing this feature.
This means that everytime a customer contacts us with a zendesk message, we will need to manually enter the message into zendesk and follow up by e-mail.
It is a real shame.
Does other people have the same scenario?
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