New feature - Side- conversation email, restrict domain names and/or restrict to pre-defined drop down list


  • Toby Sterrett
    Zendesk Product Manager

    Hi Ian. We don't have this capability at this time, but I was wondering how many of these you would need. A workaround in the meantime, if it's not too many, would be setting up some macros that are addressed to the specific email addresses and training the agents to use those macros instead of initiating bare side convos. Otherwise I've noted your request for domain restriction and some way of limiting the recipient pool.


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