New feature - Side- conversation email, restrict domain names and/or restrict to pre-defined drop down list


  • Toby Sterrett
    Zendesk Product Manager

    Hi Ian. We don't have this capability at this time, but I was wondering how many of these you would need. A workaround in the meantime, if it's not too many, would be setting up some macros that are addressed to the specific email addresses and training the agents to use those macros instead of initiating bare side convos. Otherwise I've noted your request for domain restriction and some way of limiting the recipient pool.

  • Ian Marston

    Toby Sterrett any updates on this since last year?
    We have hundreds of stores with individual email addresses we sometimes need to reach out to directly, it would be great to only allow agents ability to search and select specific set of verified mailboxes, to avoid typos and to also restrict agents ability to communicate outside the company domain mailboxes or approved suppliers


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