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Guide Follow mails

Answered


Posted Jun 29, 2022

Even if author name is hidden in Guide articles, mails sent to customer who follow articles contains the name of author. Any way of removing the name??


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Brett Bowser

Zendesk Community Manager

Hey Ole,

I did some digging around and it doesn't look like there's a way to edit this email notification to hide the authors name on the article.

The only other alternative I can think of is creating a dummy agent profile that would be the author of all your articles. 

I'll leave this post open in case anyone else has any other solutions to share.
 
Cheers!

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