[Feedback] Attention-grabbing notifications for your unread widget messages
Hello,
I was just recently made aware that the help widget to contact Zendesk Customer Support will now pop-up on every Zendesk page until all message have been read.
While an article was posted about this change the communication around the change and why its happening has been very poor. As it was not only affecting me but other admins/agents, it wasn't until someone from our Security Team noticed it happening to his instance and reached out to your chat help to figure out why the widget kept popping up after closing it and how to stop it from continuing.
There should be a better way to let user's know about this from within their instance.
Having the widget constantly pop-up is very annoying and seeing it then reaching out to support already puts you on the back foot. I don't want to be bombarded with a pop-up every time I move around in Zendesk.
Please look at significantly reducing when/where the widget pops up and finding a better way of letting customers know what they need to do to stop it from popping up.
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Agree with your comments 100%!
We find this "feature" extremely disruptive and annoying. The Zendesk support agent told me that this message "goes away" if you've read all the chats, but that is not accurate. I have read all the chats on our support window and it yet again popped up on each new page within Zendesk. I am horrified to think that all of our customers are having this intrusive pop up appear on their pages.
At the very least, this should be an opt-in feature as opposed to forcing users to have to close the unwanted pop up.
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And it just popped up again.....sigh....
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