I was just recently made aware that the help widget to contact Zendesk Customer Support will now pop-up on every Zendesk page until all message have been read.
While an article was posted about this change the communication around the change and why its happening has been very poor. As it was not only affecting me but other admins/agents, it wasn't until someone from our Security Team noticed it happening to his instance and reached out to your chat help to figure out why the widget kept popping up after closing it and how to stop it from continuing.
There should be a better way to let user's know about this from within their instance.
Having the widget constantly pop-up is very annoying and seeing it then reaching out to support already puts you on the back foot. I don't want to be bombarded with a pop-up every time I move around in Zendesk.
Please look at significantly reducing when/where the widget pops up and finding a better way of letting customers know what they need to do to stop it from popping up.
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