How to modify/custom original chat message of chat conversation between agent and visitor?

1 Comments

  • Greg Katechis
    Zendesk Developer Advocacy
    Hi there! To do this, you will either need to use the Chat Conversations API or Sunshine Conversations, depending on whether you are using Chat or Messaging. Take a look at this documentation, along with the various links to other docs there to see what will work best for you!
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