Product feedback: ticket fields editable by end-users

3 Comments

  • Yanko Chakarov

    The ability to convert ticket fields into a comment is something that we would like to have as well.

    Thanks.

    1
  • Kalveram, Ann-Kristin

    Hi,

    not sure if that is the best way, I would design a macro with the ticket field placeholder {{ticket.ticket_field_<field ID number>}} to transfer the ticket field information into the description.

    Cheers

    1
  • Anastasia Kachanova

    Hi Ann-Kristin,

    Thank you for your suggestion it perfectly works for us! 

    Cheers

    0

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