Recent searches


No recent searches

Is there an option for me to be notified if someone receive a chat?

Answered


Posted Jul 08, 2022

Is there any way for me to be notified and personalized if someone receives a chat?

I'm fully aware that we can set up a pop-up notification if we personally receive a chat via ZD, I wonder if I can set up a notification as well if one of my agents received a chat I will also be notified in real-time? Will that be possible?


0

1

1 comment

image avatar

Dane

Zendesk Engineering

Hi Antonius,
 
If it's directly for chat notification, there's no native feature for your use case. 
 
However, I have tested email notifications in Agent Workspace, and support triggers can be utilized to send emails whenever your agents have chats assigned to them. 
 

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post