Is there an option for me to be notified if someone receive a chat?

Answered

1 Comments

  • Dane
    Zendesk Engineering
    Hi Antonius,
     
    If it's directly for chat notification, there's no native feature for your use case. 
     
    However, I have tested email notifications in Agent Workspace, and support triggers can be utilized to send emails whenever your agents have chats assigned to them. 
     

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