We've just added several agents to our account, and a few of them have different domain email addresses. They are virtual assistants and so instead of firstname.lastname@example.org they have email@example.com, for example. The staff that have outside emails, have "Restricted Agent" listed next to their names. Will this affect their abilities inside Zendesk? We'd prefer to not have to create new emails just for them to use for logging in.
Please sign in to leave a comment.