Some staff don't have our domain email addresses - show up as RestrictedAnswered
We've just added several agents to our account, and a few of them have different domain email addresses. They are virtual assistants and so instead of firstname.lastname@example.org they have email@example.com, for example. The staff that have outside emails, have "Restricted Agent" listed next to their names. Will this affect their abilities inside Zendesk? We'd prefer to not have to create new emails just for them to use for logging in.
I'm fairly certain that "Restricted Agent" just means they only have access to tickets within their group instead of all tickets on your account.
This shouldn't affect their ability to log in or anything like that.
Let me know if you have any other questions for me!
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