We recently ran into an issue where our team wants to forward emails from our sales members (who we have as end users) that end up in their personal email (gmail) into Zendesk. These emails aren't always just one email, but rather a full 4 email or so conversation that needs to be forwarded.
The expected behavior here is that the full conversation would be pulled into zendesk, with the most recent email in the conversation being at the top of the ticket. However, that is not the result. As of now, we only see the first email in the conversation, and the only way to access the full forwarded message is to navigate to the "view original email" feature, which can cause pain points for agents, as all information is not readily available.
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