Links created when text has number signAnswered
Zendesk automatically turns a "number sign + character" into a link. For example:
"Dear customer, please see item #3 below."
The "#3" becomes a hyperlink. Believe it or not, this confuses my customers as they think I'm linking to something.
Request: stop doing that.
That may sound great, but I'd rather stop using "#" as a lead-in to my numbering than lose the automated creation of ticket links in all my tickets.
Yours truly, Peter
@Peter sure, but how about Zendesk *not* link if the number is less than, say, 10? A bit of logic to assume I'm not linking to one of my first original tickets.
I am a fan of consistency. What you propose is an inconsistency.
Hello Brian Hemesath, Thanks for providing feedback.
The new editor has a built-in markdown editor and unfortunately, there isn't an option to disable automatic conversion of markdown syntax currently. However, you could undo (Cmd+Z) right after the text is autoformatted and it will go back to a dash and a space. Hope this helps!
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