Create a personalised "Most used" or "Favourite" macro section

Hi Ryan! 

There is a solution! Our Advanced Macros app allows you to add nice buttons with specific macros assigned to them - and this is individually per agent. 🤓

Thank you, Andrei!
Unfortunately, we require a more detailed solution. Emojis are an interesting option, however, it will be more convenient to have a specific list of the macro of choice.

Hi Ryan, 

I am not sure about your idea - could you explain, please? 

P.S. The emojis in our app are just placeholders helping to memorise macros behind them. You can hover on the button and see the text of the assigned macro. 

Currently, Zendesk has an automated "Most used" section.
Our team would like to have an option to edit this section or create our own list (for each agent).

Regarding the emoji option - I'm not sure if it would be convenient to use them, if you assign 10+ macro to emojis. The macro section might become too noisy.
However, I'll discuss this option with the team. Thank you again for your suggestion!

Your need sounds exactly like the main driver for our Quick Buttons feature! Customizable individual list of macros for each agent. 

We limit it to 8 buttons because practically it is enough and fits the human memory specifics (known as Miller law). 🤓 

Be sure to try our app (free for 14 days)! All best! 

Hello Ryan, 

I am not sure if this helps, but you could also  categorize your Macros by having a "Most Used" category (You can nest macros just as dropdownfields) This would be a list of macros curated by yourself.

Additionally, if you want to reduce noise, you can disable the 'suggested macros' from Zendesk.

https://support.zendesk.com/hc/en-us/articles/4408884166554-Organizing-and-managing-your-macros#topic_dpr_k1j_mw

Thank you Andrei and Shayan!

Thank you everyone for providing your feedback on this need. This is not on our roadmap for this year, so I have changed the status of this to Not Planned, for now. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

This year we have a lot of exciting investments in product capabilities planned. Join us next month at Relate to find out more. You can attend in person or stream the product keynote online.

Thank you again for your continued feedback, it's really appreciated.