Public Reply box bug

3 Comments

  • Amisha Sharma
    Zendesk Product Manager

    Hello Nicole - Thanks for providing feedback.

    Can you please provide a screenshot to describe the lack of space in the composer? For the second point, were you able to raise this issue with Zendesk support? Is this an issue while typing a particular language?

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  • Nicole

    Regarding Spell-Check it is not related to a specific language, but simply will not change to the proposed, correct word when clicking on it. Even after several times nothing happens. 

    Regarding the curser position (not sure how to capture the issue in a screenshot) this happens very sporadically and it seems that Zendesk might not be fast enough to recognize the new cursor location perhaps? For example I place my curser in the beginning of the text to type something, however right away jumps back to the location before and my text is then at the wrong location. I usually have to re-click the wanted location in order for it to stay so I can start typing my text.

     

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  • Amisha Sharma
    Zendesk Product Manager

    Hello Nicole - Thanks for providing more details. Does this issue still exists? We've recently made some performance enhancement, so want to double check. If you're still facing this issue, please raise this issue with Zendesk advocacy team for troubleshooting. Thanks!

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