Hi Zendesk Team

This is a request/feedback: 

1- A Zendesk Admin can recover and download the suspended tickets attachment.

2- But a Zendesk Agent cannot download the attachment

3- If an Agent recovers manually a suspended ticket it doesn't get the attachment which is a big loss - so we cannot say that the agents can recover manually suspended tickets 

4- Even if an admin tries to recover manually a ticket it doesn't get the attachment (you have to 1st: download it to you computer then add it to the ticket like an internal note)