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Don't apply DST* to timestamps set when DST was not in effect



Posted Jul 26, 2022

As outlined in your post Why don't timestamps in the agent interface always match the UTC timestamp?, timestamps that were set outside DST / Summer Time are shown differently after the current timezone has shifted into DST/Summer Time.

Example: a ticket comment was added at 10:00 in December, during CET*, outside of Summer Time. At the moment of writing this forum post, we are in CEST**. When I view the ticket comment in Zendesk Support UI, it shows a timestamp of 11:00. I would expect to be shown 10:00.

 

* Central European Time, which is UTC+1 and extends (roughly) between end of October and start of April.
** Central European Summer Time, which is UTC+2


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