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Update/change organization fields without ticket update

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Administrator

Posted Jul 27, 2022

Hello. I have following organization field: 1. The Date Field 2. Checkbox A 3. Checkbox B I'm looking for the way to: 1. Check Checkbox A if value of The Date Field is future date, else 2. Check Checkbox B. Above I need without any ticket created by users from this organization. I'm wondering about weebhook and 3rd party app. Can anybody help me?

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    Lou

    The Product Manager Whisperer - 2022Community Moderator

    To the best of my knowledge, this can't be done. Webhooks are actions taken by business rules. Business rules run off of ticket properties. You may be able to do something with an API, but that's beyond my level of expertise.

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