Feature Request: Allow Light Agents to be assigned Side Conversation tickets.

2 Comments

  • Dave Dyson
    Zendesk Community Manager
    Thanks for this feedback, David!
    1
  • Russ Milton

    This would be a fantastic use of the light agent functionality. We'd love to utilise the light agent feature more across our business as we have many internal teams who do not require communication with external customers but still assist with internal enquiries as they move through the business. 

    I understand the reasoning for the limitations on light agent functionality but these make it so difficult to utilise Zendesk across our business.

    0

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